From measure to final walkthrough, step by step.
No surprises. Here's exactly what happens at every stage of your Cooper installation — so you can plan your week and know who to call.
Measure appointment.
A certified HDMS measurer comes to your home to confirm dimensions, check the sub-floor, and document any transitions, thresholds, or obstacles.
What to prepare
- Clear a walking path to each room being measured.
- Note any areas of sub-floor concern (soft spots, moisture).
- Have an adult 18+ home for the full 30–45 minute window.
Scheduling & material confirmation.
Once materials arrive at our warehouse, our scheduling team calls you to pick an install date. You'll get a 4-hour arrival window.
What to expect
- Call arrives 3–7 days on average after you finalize purchase at Home Depot.
- Windows available Monday–Saturday, 8 AM to 3 PM start.
- You'll get the scheduling confirmation by text & email.
Pre-install call.
Your lead installer personally calls when en route to confirm the arrival window, answer questions, and flag anything unusual.
Good questions to ask on this call
- Do I need to move anything you won't move?
- Will you need access to electricity & a water source?
- Where's the best place to park the work truck?
- Is there anything about my sub-floor I should know?
Install day.
The crew arrives, confirms parking, displays their authorization badges, walks the space with you, protects adjacent rooms, removes the old floor, and installs the new one.
What's often included
- Moving standard furniture (beds, dressers, couches).
- Removing & disposing of the existing floor.
- Baseboard removal and reinstallation where applicable.
- Sweeping & vacuuming the room before they leave.
What's not
- Pianos, safes, aquariums, or wall-mounted electronics.
- Plumbing disconnection (we'll coordinate if needed).
- Sub-floor replacement beyond minor patching.
Corner-by-corner walkthrough.
Before they leave, the lead installer walks every room with you. This is your moment to flag any seam, transition, or edge that doesn't look right. No rush.
What to check
- Transitions at doorways — flat, flush, no gaps.
- Seams — should be tight and nearly invisible.
- Corners & baseboards — even reveal all the way around.
- Carpet stretch — no ripples or loose edges.
24-hour follow-up.
After the install, our customer care team calls to confirm everything still looks right once you've lived on it. Anything you noticed? We fix it.
Warranty coverage
- 1 year on all Cooper workmanship.
- Product warranties per manufacturer (Home Depot honors these).
Your install-day checklist
- Have an adult 18+ home for the full window
- Clear a path from the driveway to the install rooms
- Remove fragile items & small electronics yourself
- Secure pets in a separate room or off-site
- Keep pets & kids off the new floor for 24 hours
- Have the install paperwork (order #) ready
- Note any sub-floor concerns before we arrive
- Be ready for a walkthrough at the end of the day